Case Study: CrowdStrike (customer) achieves same-day recovery for affected institutions with Jenzabar Managed Services

The Jenzabar Managed Services Team Gets Institutions Back Online in Record Time After the CrowdStrike Incident

On July 19, 2024, CrowdStrike pushed an update that crashed Windows systems globally. Because Jenzabar uses CrowdStrike as its endpoint detection and response provider for its SaaS solutions, Jenzabar received an alert at 3:00 AM that one‑third of its client‑hosted servers were impacted—hundreds of institutions and over 1,000 systems were essentially nonfunctional.

Jenzabar’s Managed Services team immediately executed a rapid recovery plan, calling an all‑hands, mobilizing 60+ staff across time zones, and working system‑by‑system to restore service. By 1:00 PM the same day Jenzabar had all systems back online, restoring more than 1,000 systems within about 10 hours, preserving client operations (including a scheduled orientation) and minimizing downtime compared with industry recovery timelines while maintaining its high‑availability standards.

CrowdStrike