Case Study: Community College of Beaver County achieves immediate ROI and lower support costs with Jenzabar Chatbot

The Community College of Beaver County Sees Immediate ROI With Jenzabar Chatbot

The Community College of Beaver County (CCBC), a public college in Monaca, PA serving roughly 3,600 credit and 3,200 non-credit students, faced urgent challenges when the COVID-19 pandemic required 24/7 student support to satisfy its accrediting board. CCBC needed an affordable, fast-to-deploy solution that could gain buy-in across 15 departments and avoid per-user pricing that would have cost nearly $30,000 annually. Already a Jenzabar customer, CCBC evaluated options and selected the Jenzabar Chatbot to meet those needs.

Jenzabar implemented its AI-powered Jenzabar Chatbot campus-wide using hundreds of preconfigured Q&A templates and a built-in satisfaction survey, enabling CCBC to roll out support across 15 departments in about a month. The chatbot dramatically reduced phone support (IT calls fell from about 45/month to 2–4), is estimated to save the college more than $8,000 per year, and has driven growing student engagement—13% of chatbot contacts (87 so far) went to admissions—while streamlining enrollment and registration processes. Jenzabar’s solution delivered immediate ROI, expanded services, and ongoing improvements through template refinements.

Community College of Beaver County

Brandon Berg

Associate Vice President of Information Technology