Case Study: Mount St. Mary's University achieves campus-wide digital transformation and streamlined student services with Jenzabar One (Jenzabar)

How Mount St. Mary's University improved student satisfaction and experiences with Jenzabar One

Mount St. Mary's University, a private liberal arts Catholic university of about 2,500 students, struggled with resource-constraining, manual and paper-based processes, problematic third‑party implementations, and multi-step in-person student workflows that hindered remote learning. To modernize operations and improve student experiences, Mount St. Mary's University selected Jenzabar to implement Jenzabar One.

Jenzabar worked closely with MSMU to digitalize tasks such as vehicle registration, payment plans, parent portal access, major declarations, add/drop, billing statements, and FERPA forms using Jenzabar One. The Jenzabar-led implementation produced campus-wide executive buy-in, streamlined services, improved student satisfaction, reduced manual operations, and freed staff time and resources, delivering a mission-driven, lasting digital transformation.

Mount St. Mary's University

Sara Laird

Chief Technology Officer