Case Study: Trine University improves graduation rates and student retention with Jenzabar Retention (Jenzabar)

How a tiny retention group delivers top-notch customer service with Jenzabar Retention

Trine University faced the common higher-education challenge of improving student retention and delivering faster, more personalized support than its spreadsheet-based, homegrown system allowed. After moving to the Jenzabar EX ERP and campus portal (JICS), Trine selected Jenzabar’s Retention solution to get timely, actionable data and early-warning alerts so staff could meet students’ needs quickly.

Jenzabar implemented Jenzabar Retention (branded on campus as “We Care”) integrated with Jenzabar EX and JICS to create 360-degree student profiles, patent‑pending predictive risk scores, and automated alerts that route issues to the right advisors or teams. The result was quicker, targeted interventions, measurable gains in retention across multiple years and higher four‑year graduation rates, and strong post‑graduation outcomes (99.7% of Trine graduates are employed or in graduate school within six months).

Trine University

Kim Bennett

Assistant Vice President for Enrollment Management