Case Study: Bethune-Cookman University achieves 800 hours saved and $16,000/month in personnel cost savings with Jenzabar Chatbot

Bethune-Cookman University Saves 800 Hours and a Personnel Cost Saving of $16,000 Every Month With Jenzabar Chatbot

Bethune-Cookman University, a private HBCU in Daytona Beach serving over 2,500 students, faced a sudden surge in prospective and current student inquiries that overwhelmed staff, produced inaccurate handoffs between departments, and left no after-hours support. To address these challenges, the university turned to Jenzabar and its AI-powered Jenzabar Chatbot (deployed as "WildcatBot") to provide accurate, timely self-service answers across campus audiences.

Jenzabar implemented a customized Jenzabar Chatbot solution in under three months, working with department leads to build a tailored Q&A knowledgebase and instituting weekly updates and support. The deployment cut average response time by 60%, reduced administrative inquiry workload by 40%, achieved 80% student adoption in the first semester, increased student satisfaction by 25%, and returned over 800 staff hours—about $16,000—in monthly personnel cost savings.

Bethune-Cookman University

Grace Kouadjo

Director of Administrative Computing