Case Study: Turva achieves 90% customer issue automation with JennyBot

Mutual Insurance Firm Deflects 90% of Customer Issues with Customer Service Chatbots

Turva, a mutual insurance company in Finland, faced the challenge of providing 24/7 customer service to meet increasing demand for self-service support outside of office hours. To address this, they turned to vendor JennyBot and its conversational chatbot builder service to create an automated solution.

Using JennyBot, Turva built a chatbot named Teppo, which was designed to handle simple inquiries and deflect common issues. The results were significant, with Teppo automating 90% of customer conversations within twelve months. This freed up 73 hours of human agent time per month and increased chat availability by 363%, allowing staff to focus on more complex tasks. JennyBot provided the platform for this successful implementation.

Turva

Liisa-Maria Koivuniemi

Development Manager for Customer Tools & Development