Case Study: Yrittäjät achieves 90% chatbot automation with JennyBot

Finland’s Largest NGO Helps Entrepreneurs with a GetJenny-powered Chatbot, Hits 90% Automation in Four Months

Yrittäjät, a large Finnish NGO serving entrepreneurs, sought to enhance its customer experience and simplify information retrieval on its vast website. To streamline its service offering and reduce the load on its phone services, the customer chose to implement a chatbot from vendor JennyBot.

JennyBot implemented its intelligent chatbot to automatically resolve common member issues, redirecting only complex queries to human agents. This solution achieved a 90% automation rate, successfully handling the majority of conversations independently and allowing the organization to prioritize its support resources more effectively.

Yrittäjät

Taru Jussila

Executive Vice President of Communications