Case Study: Security Data achieves 78% e‑signature conversion with Jelou on WhatsApp

How Security Data Digitized e‑Signature on WhatsApp

Security Data, an e-signature provider, faced a significant challenge with low conversion rates due to its outdated activation model. The process, which required users to download software or use specific web portals, created friction, long wait times, and a lack of digital traceability. They partnered with vendor Jelou to modernize and simplify this critical process.

Jelou implemented a solution that migrated the entire e-signature activation flow to a conversational agent on WhatsApp. This allowed for guided data capture, identity verification, and immediate credential issuance directly within the chat. The results for Security Data were a 78% conversion rate, a 59% monthly sales growth, and over $10,000 in additional quarterly revenue, all while drastically reducing activation time.

Security Data