Case Study: Corporación El Rosado achieves faster HR response and full leave traceability with Jelou

How Corporación El Rosado Digitized Absence Management on WhatsApp

Corporación El Rosado, a major retailer in Ecuador, faced challenges with its manual HR process for managing employee absences and incidents. The traditional system, reliant on emails and paper forms, caused delays, lost documents, and poor visibility for both staff and the HR team. To address these issues, they partnered with the vendor Jelou to find a digital solution.

Jelou implemented a WhatsApp chatbot that streamlined the entire process. This solution allowed employees to submit requests and upload documents directly via chat, which then automatically generated tickets for HR. The results were significant: Jelou helped process 6,000 medical permits and handle 100 incidents in 2024, while reducing response times to under 24 hours and providing full traceability for all requests.

Corporación El Rosado