Case Study: Veris achieves 67% scheduling conversion with WhatsApp AI health agent from Jelou

17% → 67% scheduling conversion with WhatsApp

Veris, a leading healthcare provider in Ecuador, was facing significant challenges with its appointment booking system, which had a low 17% conversion rate. The high volume of incoming calls and frequent patient no-shows due to a lack of reminders were increasing costs and reducing efficiency. They partnered with the vendor Jelou to implement a digital solution.

Jelou implemented a 100% WhatsApp AI health agent to manage the entire patient care cycle. This solution allowed patients to book and pay for appointments, receive results, and get reminders directly through WhatsApp. The results for Veris were substantial: scheduling conversion quadrupled to 67%, incoming calls dropped by 77%, and no-shows were reduced by 35%.

Veris