Case Study: Mass General Brigham advances hybrid language access with Jeenie

Mass General Brigham advances hybrid interpreting with Jeenie in a study of surgical patients

Mass General Brigham faced a widening gap in its ability to meet language access needs for its patients due to a shortage of human interpreters. The healthcare provider sought to understand if and how AI interpretation could be a viable solution to expand coverage while maintaining patient trust, prompting a study to evaluate patient preferences.

The study, which evaluated Jeenie's Remote Video Interpreting service alongside an AI interpreter, found that patients supported a hybrid, dual-modality approach. Rather than choosing one over the other, patients trusted Jeenie's human interpreters for nuanced, sensitive conversations and AI for quick, efficient interactions. This validated Jeenie's AI+Human approach, demonstrating that patients are ready for a system that uses both modalities synergistically based on clinical context.

Mass General Brigham