Case Study: Zimmer achieves unified sales insight for 2,500 users with Jedox

Zimmer One unified sales platform delivers insight to 2,500 users

Zimmer, a global leader in musculoskeletal healthcare with 9,000 employees and $3.7B in sales (2014), sells over 130,000 orthopedic products through subsidiaries in 25 countries and partners in 100+. Zimmer’s account managers needed constant, precise client insight, but Salesforce lacked comprehensive reporting, driving users back to error-prone spreadsheets, lowering data quality and frustrating the sales organization. The company therefore sought a BI solution that would seamlessly connect Salesforce, SAP and Excel.

Following a two-day prototype and a two-week implementation, Jedox was embedded into Salesforce to deliver high-performance, self-service analytics across CRM, SAP and Excel. Jedox provides granular sales analysis, opportunity management and accurate forecasts (factoring in individual activities and absences), accessible to about 2,500 users on notebooks, tablets and smartphones. The outcome is daily, unified insight that enables faster, targeted sales actions, improved data quality and a scalable web reporting platform for future expansion.

Zimmer

Thomas Kremer

Head SalesControlling