Case Study: Siemens Healthineers achieves rapid integrated CRM & HR analytics and major time savings with Jedox

Jedox drives Customer Intelligence at Siemens

Siemens Recruitment Services, part of the global Siemens group, manages staffing and recruiting for thousands of applicants across Europe and works across HR, sales, operations and finance. They faced an inflexible custom xRM/CRM reporting setup and slow, error-prone Excel-based processes that couldn’t combine CRM, SAP and personnel data or support complex Activity-Based Costing (four-field ABC) and staff deployment planning without heavy programming and manual effort.

Jedox was deployed as a web-based, Excel-like BI platform to integrate CRM and SAP data, provide self-service reporting, visual SUCCESS charts, ABC profitability analytics and staff deployment planning. The rapid, business-driven rollout cut manual reporting from many hours to one click, delivered accurate live data and MS Office integration, achieved ROI within weeks, and enabled fast departmental rollouts and mobile collaboration.

Siemens Healthineers

Thomas Schmid

Head of Process Management