Case Study: EVER Neuro Pharma achieves 10-minute cycle planning with Jedox

Ever Neuro Pharma Automates and Streamlines Crm Processes

EVER Neuro Pharma, an Austrian specialist in neurology and intensive‑care pharmaceuticals with about 850 employees, needed a flexible way to manage customer segmentation and regional sales cycle plans. The company ran client communications in VEEVA (Salesforce‑based) CRM and classified customers into A/B/C segments to schedule consultant visits, but creating and updating the required cycle books was manual, error‑prone and took about two hours per country.

EVER Neuro Pharma implemented the Jedox BI Suite integrated directly into VEEVA CRM to automate cycle books and segmentations. The new process reduced cycle‑book generation from two hours to ten minutes, goes live within six days of implementation, performs nightly recalculations of customer classifications, and gives users direct access to segmentations and history in the CRM—freeing up time for higher‑value tasks and enabling faster, more reliable sales and marketing planning.

EVER Neuro Pharma

Stefan Thaler

CRM Manager