Case Study: Sococo achieves automated, scalable billing flexibility with jBilling by AppDirect

Sococo - Customer Case Study

Sococo, a telecommunications technology company, was growing quickly and found its manual billing process could no longer support a new phone-line service. The company needed a robust, flexible billing platform from jBilling that could handle dynamic customer balances, custom phone rate tables, and increasingly complex recurring charges.

With jBilling 3, Sococo implemented a fully automated and scalable billing system with a customizable plug-in architecture. The result was improved support for custom billing scenarios, automated recharge of dynamic balances during calls, and streamlined recurring billing across multiple models; jBilling helped Sococo better control costs and gave its teams greater flexibility in customer service and account management.

Sococo

Joshua Moyer

Vice President, Engineering, Sococo