Case Study: Silent Partner achieves 90% faster billing processing with jBilling

Silent Partner - Customer Case Study

Silent Partner, a Sydney-based virtual office provider, needed to improve billing accuracy, reduce the time spent on monthly billing, and send invoices more consistently. Its manual spreadsheet- and custom system-based process created errors, delays, and customer dissatisfaction. Silent Partner turned to jBilling to replace its cumbersome billing workflow.

With help from the jBilling support team, Silent Partner customized and implemented jBilling to handle its billing plans and high invoice volume more reliably. The result was a more scalable system that cut monthly billing processing time by more than 90%, improved cash flow from 40% of invoices paid by day 30 to 85% by day 20, and reduced payment disputes while boosting customer satisfaction.

Silent Partner

Frank Stillone

Chief Executive Officer