Case Study: Resilient Plc achieves real-time, fully customized billing with jBilling

Resilient plc - Customer Case Study

Resilient Plc, a telecommunications provider serving high-volume voice customers, needed to replace its legacy billing system with a real-time rating platform, a fully customized user portal, and a solution that could be delivered very quickly. The company also required strong resilience, flexible tariff modeling, and tight control over the customer experience, making the project especially demanding.

jBilling was chosen to meet those needs, and the implementation was completed in just two months. With jBilling, Resilient Plc gained millisecond-level call detail record processing, accurate real-time rating, and a highly flexible charge model that supports new services without reworking the billing system. The result was a tailored commercial billing platform that reduced operational issues, saved time and money, and revealed previously hidden billing losses on a high-volume account.

Resilient Plc

Suresh Rasakulasuriar

VP Development