Case Study: Iron Mountain achieves 24/7 data visibility and faster customer onboarding with TIBCO Jaspersoft

Iron Mountain LATAM Gives Customers Data Visibility with TIBCO Connected Intelligence A service that sells itself; customer visibility, control, and cost savings

Iron Mountain LATAM, a leader in storage and information management, faced rapid data growth and customer demand for 24/7 visibility and regulatory compliance. Its fragmented, non-scalable systems made automation, integrated processes, and real-time reporting difficult, slowing development and delivery and limiting its ability to meet customer and regulatory needs.

The company deployed a cloud-based BPM-as-a-Service built on the TIBCO Connected Intelligence platform—leveraging ActiveMatrix BPM, Spotfire, Jaspersoft, BusinessWorks, Messaging, and BusinessEvents—to orchestrate processes, integrate data sources, and deliver embedded analytics. The tightly integrated solution enabled highly customizable services, faster time to market (customer enrollment cut from 45 to 15 minutes), increased automation and visibility into customer data, and outcomes including an 80% reduction in government fines and measurable customer cost savings.

Iron Mountain

Carlos Leguizamón

Head of Development