Case Study: British Telecom (Unisys) achieves rapid reporting, improved capacity planning and enhanced customer responsiveness with TIBCO Jaspersoft

BT and Unisys improve e ciency, capacity planning and customer responsiveness with new data warehouse and Open Source Business Intelligence

BT, a global communications provider operating in more than 170 countries, relied on Unisys to manage its UK voicemail service (dial 1571) serving over eight million mailboxes. BT’s business units needed timely, detailed voicemail data for customer enquiries, capacity planning and service validation, but getting anything beyond daily reports required special Unisys extracts that could take days, slowing responses, increasing costs and hampering proactive problem resolution.

Working with Unisys, BT built a Statistics Data Warehouse fed by fine‑grained voicemail session data and deployed Jaspersoft’s open‑source business intelligence for ad hoc querying and reporting, integrated with BT’s access controls. The result: staff can run queries and generate reports in minutes instead of days, improving data accuracy, customer responsiveness and capacity planning, lowering costs and more than doubling internal usage of voicemail analytics.

British Telecom (Unisys)

Andrew Hutchinson

Messaging Technical Specialist