Case Study: Qmunity improves access to counselling and community services with Jane App

Qmunity cuts counselling waitlist from 6 months to under a month with Jane App

Qmunity, a non-profit organization supporting LGBTQ2SAI+ people across Canada, faced challenges with managing its counselling and support services efficiently. Their programs, including a legacy counselling service running for nearly 50 years, were experiencing long waitlists of up to six months. They needed a practice management solution to help standardize operations and improve client access. They implemented Jane App to streamline their administrative processes.

By adopting Jane App, Qmunity was able to consolidate scheduling, charting, and payments into a single, efficient platform. The solution helped them recruit more counsellors and drastically reduce their client waitlist from six months to less than one. The Jane App system also allowed them to easily customize intake forms to include pronouns, affirming client identity. Furthermore, Qmunity expanded its use of Jane App to other departments, including a new employment program, to manage their explosive growth.

Qmunity