Case Study: Open Space Counselling grows from solo practice to two locations with Jane App

Open Space Counselling grows from solo to 2 locations with Jane App

Open Space Counselling, a therapy practice in Vancouver, faced growing administrative challenges as it expanded from a solo practice to a two-location clinic. Owner Elana Sures wanted to maintain a personalized client experience but was burdened by the multiplying tasks of scheduling, documentation, payments, and communication. To address this, they turned to the Jane App platform.

By implementing Jane App, Open Space Counselling streamlined its operations with features like multi-location scheduling, automated intake forms, and integrated Jane Payments. This eliminated end-of-session payment friction and reduced no-shows. The solution provided crucial data through reports to guide hiring and service decisions. Jane App's support allowed the practice to grow significantly, enabling the team to focus exponentially more on client care rather than administrative tasks.