Case Study: Cowichan Tribes Community Services improves immunization and health appointment booking with Jane App

Cowichan Tribes Community Services streamlines immunization booking for 5,500 members with Jane App

Cowichan Tribes Community Services, a large First Nations community and major employer in British Columbia, faced declining vaccination rates and an inefficient, manual appointment booking process. Their challenge was to modernize this system to improve community health outreach and immunization rates. They turned to the vendor Jane App to implement its online booking service.

By implementing Jane App's online booking system, Cowichan Tribes streamlined scheduling for immunizations, COVID vaccines, and various nurse visits. The solution reduced the intensive staff hours previously spent on manual outreach and phone calls. While still early, the Jane App system provides a less invasive way to engage the community with automatic reminders and is expected to significantly improve vaccination rates and overall health service accessibility.