Case Study: Bliss Counselling streamlines practice management and improves client experience with Jane App

Bliss Counselling serves hundreds of clients in 4 years with Jane App

Bliss Counselling, a mental health practice in San Francisco led by psychologist Rachel Fleischman, faced challenges managing its administrative tasks with an analog, error-prone system. This included stressful billing, paperwork, and appointment coordination without insurance support, which was inefficient for both the practice and its clients. The vendor, Jane App, provided its practice management software to address these operational difficulties.

Jane App's solution streamlined the practice's entire workflow with a user-friendly interface. It automated appointment scheduling, reminders, payments, and client record-keeping. The results included significantly improved efficiency for the therapist, who now serves hundreds of clients with organized records, and enhanced client satisfaction through a transparent portal. Clients, especially younger ones, appreciated the self-service features, eliminating the need for back-and-forth emails about appointments and billing.