Case Study: West Corporation achieves centralized, reliable job automation and 75% batch consolidation with JAMS

West Corporation - Customer Case Study

West Corporation, which automates phone and SMS notifications and processes billions of minutes annually, was running thousands of disparate Windows tasks and Cron jobs across multiple servers. The environment lacked failover, reliable error handling and visibility, forcing workarounds such as constant FTP polling and manual log checks that consumed IT time and risked missed SLAs as the job count approached 6,000.

West chose JAMS for its simplicity and easy migration, using the built‑in conversion utility and responsive support to convert 75% of batch processing. JAMS centralized scheduling, enabled event‑driven and parallel workflows, integrated with the ticketing system for proactive alerts, and made it simple to rerun or parameterize custom jobs—freeing operations staff, improving customer delivery, and accelerating custom development through reusable job templates.

West Corporation

Michael Rose

Enterprise Administrator