Case Study: Bruce Power achieves self-service automation and major time savings with JAMS

Bruce Power - Customer Case Study

Bruce Power, Canada’s first private nuclear generator supplying about 30% of Ontario’s power, faced growing operational strain as its IT teams supported 4,000 employees and hundreds of contractors. Reliance on Windows Task Scheduler and ad hoc scripts created limits: no reliable alerts or job ownership tracking, required always‑logged‑in service accounts, and struggled to coordinate Windows, UNIX and Oracle processes — driving the need for a centralized, low‑code automation solution.

Deploying JAMS in spring 2016 gave Bruce Power a self‑service workload automation engine that automated 150+ critical jobs and processed roughly 3,000 requests in six months, saving more than 20 days of staff time. Web front ends and parameterized jobs let nontechnical users run routine tasks, encrypted credentials removed global accounts, and improved monitoring cut incidents (for example, print spool recovery time from ~30 minutes to under a minute), freeing IT to focus on higher‑value work.

Bruce Power

Jeff Shaw

Developer