Case Study: MADE.COM achieves streamlined Apple device management with Jamf

MADE.COM - Customer Case Study

Made.com, the London-based homeware brand, was growing quickly and relying on more than 235 Apple devices across stores, admin teams, and remote employees, but its small IT team was struggling with manual device setup, password resets, software rollouts, and FileVault/keychain issues. As new hires increased and in-store devices needed to keep running smoothly, the company needed a better way to support employees and customers while improving its digital experience.

Made.com implemented Jamf Pro and Jamf Connect to automate device management, streamline identity access, and simplify self-service for users. With Jamf, Made.com reduced daily support tickets from 3-4 to almost none, cut manual configuration work, improved employee UX, and gave IT more time to focus on security and larger strategic projects.

Made.com

Daniel Lambeth

IT Infrastructure Analyst & Support Engineer