Case Study: Jones Lang LaSalle boosts efficiency and customer satisfaction with Jama Software's Jama Connect

JLL Boosts Efficiency, Customer Satisfaction by Using Jama Connect

Jones Lang LaSalle (JLL), a global real estate and investment management firm with 82,000 employees, faced growing pain in its Digital Solutions division as it migrated to the cloud. The team relied on massive, hard-to-review Word documents for requirements gathering, which created version-control issues, scope creep, delayed feedback, and misalignment with clients and developers.

JLL implemented Jama Connect as a cloud-based requirements management solution with templates, traceability, real-time collaboration, and Jira integration. By capturing requirements live with customers, using iterative reviews, and maintaining a single source of truth, the team eliminated bottlenecks, improved visibility across global teams, sped delivery, and raised customer satisfaction—so much so that clients asked to run projects in Jama themselves.

Jones Lang LaSalle

Marshall King

Senior Vice President of IT Solutions