Case Study: SITA achieves streamlined global collaboration and requirements traceability with Jama Software's Jama Connect

How SITA Manages Complex Product Development with Globally Distributed Teams

SITA, the world’s leading air-transport IT and communications specialist with nearly 5,000 employees in 197 countries, faced growing complexity across its Border Management product portfolio. As products multiplied and customer-specific customizations increased, globally distributed teams struggled to maintain requirements traceability, manage reviews, and keep everyone working from the same up-to-date information.

SITA adopted Jama Connect to centralize requirements, enable reuse, and provide end-to-end traceability. Features like Review Center simplified asynchronous reviews and consolidated feedback, cutting meeting time and improving visibility and auditability. The result: faster, more collaborative development across offices, streamlined review cycles, greater confidence that teams are building the right product, and ongoing plans to integrate with Jira and migrate additional collateral into Jama.

SITA

Alistair McBain

Sr. Business Consultant