Case Study: a global pharmaceutical manufacturer cuts deviation cycle time with Jahnel Group’s guided AI assistants

a global pharmaceutical manufacturer cuts deviation cycle time with Jahnel Group

Jahnel Group partnered with a global pharmaceutical manufacturer to address challenges in its quality management process. The customer faced bottlenecks due to manual fact-gathering and inconsistent technical writing across its large team of investigators while managing thousands of deviation reports, preventing standardization and slowing down resolution times.

Jahnel Group built and delivered a phased suite of three AI assistants that accelerated the entire deviation investigation workflow. The solution used retrieval-augmented generation (RAG) to help investigators collect evidence, initiate reports, and populate documents with guided writing, all while keeping data secure within the client's own LLM Mesh. This approach led to faster, more consistent investigations and provided measurable time savings against the customer's five-day cycle-time resolution target.

Global Pharmaceutical Manufacturer