Case Study: RTÉ delivers personalized service portal with Jahia

RTÉ delivers a personalized service portal with Jahia, powered by 80% business-led content

RTÉ required a service portal to serve a diverse range of users, from anonymous visitors to clients with personalized services. Their challenge was to deliver targeted and relevant information while ensuring frequent updates could be managed directly by business teams without constant technical support. They partnered with Jahia to build this solution.

Jahia implemented a portal with role-based access control for personalized user journeys and granted business teams editorial autonomy for publishing. This solution resulted in over 80% of content being contributed by business users, who independently manage 200 content contributions per year. The portal now serves 110,000 monthly visitors and 38,000 user accounts, providing critical updates quickly and reliably.

RTÉ