Case Study: ARKEMA improves customer experience with Jahia's UX-driven B2B portal

ARKEMA streamlines 90 websites with Jahia

ARKEMA was lagging behind its competitors and lacked a digital space where customers could manage orders, making the digitalization of the ordering process a key challenge. To address this, they partnered with the vendor Jahia to structure their web tools around user experience.

Jahia implemented a B2B customer portal called MyArkema, featuring an advanced search engine and seamless CMS integration. The solution enabled centralized management of 90 websites by 400 contributors. The portal allows customers to consult invoices, orders, and logistics data 24/7, successfully digitalizing the ordering process for ARKEMA.

ARKEMA