Case Study: Virginia Commonwealth University achieves 70% faster contract confirmations and stronger compliance with JAGGAER Adopt Premium

Virginia Commonwealth University Optimizes Compliance With Intuitive Training Guides

Virginia Commonwealth University (VCU), a public research university in Richmond with 25,000 employees and nearly 29,000 students, faced ongoing procurement compliance challenges from a highly cyclical workforce and roughly 2,000 system users who rarely used the platform. Traditional classroom training and a 300‑page manual were time‑consuming and unsustainable, so VCU turned to JAGGAER and its Adopt Premium interactive guides to standardize training and reduce user errors.

JAGGAER implemented Adopt Premium with full support in a few weeks, creating 15 interactive guides and integrating the tool with VCU’s ticketing system to auto-suggest help content. The JAGGAER solution delivered measurable impact — a 70% reduction in contract confirmation times, fewer end‑user errors, stronger, consistent compliance across the university’s users, and significant time savings for staff.

Virginia Commonwealth University

Patricia Shazer

Assistant Director of Business Solutions