Case Study: Unilever achieves visibility and control over unpredictable transport and logistics spend with JAGGAER

Unilever Gains Visibility & Control over the Most Unpredictable Spend Category

Unilever, the global consumer goods company with more than 400 brands sold in 190 countries, faced a highly unpredictable transport and logistics category where dynamic contracts, carrier capacity limits and complex tendering make tracking usage and compliance difficult. JAGGAER — a long-standing partner since 1998 — was engaged to address this challenge using its JAGGAER ONE suite, including Sourcing and Contracts modules and JAGGAER Spend Analytics, to bring category-specific sourcing, contract and rate management capabilities to Unilever’s Logistics Business Center.

JAGGAER implemented global analytics dashboards that integrate Unilever TBC contract and payment data (from the JCS database), workflow information and JAGGAER sourcing data, presenting reports in Tableau. The JAGGAER dashboards give users quick, drill‑down visibility across regions (outside Europe), teams, markets and transport modes, enabling instant actual‑vs‑planned comparisons, identification of under‑ or over‑utilized contracts, better pipeline planning and improved bid strategies. The approach has already supported major wins (including prior guided sourcing that delivered eight‑figure savings) and positions Unilever to reverse savings erosion and negotiate more effectively.

Unilever

Srestha Dutta

Global Process & Technology Senior Manager