Case Study: Turner & Townsend achieves autonomous commerce and boosts procurement efficiency with JAGGAER Adopt

Turner & Townsend Accelerates Its Journey to Autonomous Commerce with JAGGAER Adopt

Turner & Townsend, a global professional services firm with 112 offices, faced manual, resource‑intensive tendering processes that produced inconsistent supplier returns and made like‑for‑like comparisons difficult. To gain central control, standardize workflows and improve supplier submissions, Turner & Townsend adopted JAGGAER and specifically implemented JAGGAER Adopt.

JAGGAER delivered configurable workflow structures and an autonomous‑commerce experience plus JAGGAER Adopt’s in‑app pop‑ups, walk‑through guidance and test‑environment training to onboard and support users at the point of need. The result was significant efficiency gains—fewer support tickets, reduced onboarding and retraining time, and quicker procurement execution (benefiting 400+ UK cost managers and rolling out globally)—with junior staff able to complete procurement packs without assistance and clearer, more comparable supplier responses thanks to JAGGAER.

Turner & Townsend

Paul McSeveney

UK Lead for CostX and eTender