Case Study: South Ayrshire Council achieves streamlined contract and supplier management with JAGGAER

Scottish Councils Collaborating to Deliver Streamlined Process for Contract and Supplier Management

South Ayrshire Council (SAC), a Scottish local authority responsible for delivering services to about 113,000 residents and managing procurement across a multi‑million pound portfolio, struggled with manual, spreadsheet‑and‑email based contract and supplier management that was time‑consuming and error‑prone. To modernize and enable closer collaboration with neighboring East Ayrshire Council, South Ayrshire adopted JAGGAER’s contract lifecycle management software.

JAGGAER worked with the council to implement a tailored, standardised document and contract management structure, broaden KPI capabilities for cross‑authority benchmarking and roll up shared scorecards. The solution delivered an on‑demand, searchable contract database and instant supplier scorecards, streamlined workflows, reduced administrative effort and operating expenses, improved supplier transparency and collaboration, and produced three quarters’ worth of performance data to drive continuous improvement — measurable efficiency and value gains enabled by JAGGAER.

South Ayrshire Council

Lynsey Bennet

Procurement Officer (Contract and Supplier Management)