Case Study: Leading West Coast Healthcare Providing Company achieves 97% purchase compliance and streamlined procurement with JAGGAER

Leading Healthcare Provider Turns to JAGGAER to Make Procurement More User Friendly and Efficient

Leading West Coast Healthcare Providing Company, a large not-for-profit network operating in over 100 northern California communities with more than 68,000 staff and typically over $300 million in annual procurements, faced a cumbersome ERP requisition system that made orthopedic implant ordering difficult, drove clinicians to order off-contract, and left procurement with poor visibility. The provider selected JAGGAER to address these issues, implementing JAGGAER’s Spend Director alongside its Contract Compliance/Contract Management solution.

JAGGAER delivered an Amazon-like B2B experience that increased control and usability across more than 8,000 users; as a result, the organization moved from less than half of requisitions going through proper channels to 97% of all purchases and 100% of orthopedic purchases routed correctly, speeding cycle times, improving contract compliance, capturing previously unmanaged spend, and getting suppliers paid faster.