Case Study: Western University achieves faster ROI and $500K+ in savings with JAGGAER Spend Director

JAGGAER eProcurement Exceeds Western University Expectations for ROI and Simplicity

Western University, a major Canadian research institution, faced cumbersome, inefficient procurement processes that frustrated users and slowed research and operations. Seeking a one-stop, 24x7 system that could handle complex research workflows, legal compliance, and automated invoicing, Western selected JAGGAER’s solutions—notably Spend Director with Mustang Market and JAGGAER’s Accounts Payable Director—to replace its legacy systems.

JAGGAER configured Spend Director and Mustang Market to centralize preferred suppliers, streamline approvals and workflows, and automate invoice matching and payments. The results exceeded expectations: Western reported a 1.3 ROI after two years (versus a 0.94 forecast), saved an additional CAD $500,000 beyond projections, reached break-even in 18 months, and drastically reduced user procurement time—driving strong adoption and improved compliance across campus.

Western University

Elizabeth Krische

Director of Procurement Services