Case Study: Windmöller & Hölscher achieves automated SAP-integrated procurement and 95% complaint resolution with JAGGAER

Innovation and High Performance by Increasing Quality

Windmöller & Hölscher, a Lengerich/Germany–based leader in flexible packaging machinery with a 35‑person purchasing team and over €200M in annual spend, faced the need to source nearly 1,000 new parts per month and process more than 16,000 inquiries annually that had been handled by e‑mail/fax and manual SAP entry. To modernize and unify purchasing and supplier management, they implemented JAGGAER’s eSolution with full SAP integration, beginning with the RFQ module (2007) and later adding the QDX quality module (2010).

Using JAGGAER, Windmöller & Hölscher automated RFQs so purchasers create requests in SAP, distribute them via the JAGGAER portal and import best-offer data back into SAP, enabling the team to process ~16,000 offers per year while minimizing manual entry and errors. JAGGAER’s QDX handles complaint workflows (2,000 of ~3,000 annual defects processed through the system), standardizes 8D reports, and improved complaint resolution from just over 80% to over 95%; the solution also delivers 100% SAP integration, automated supplier performance analysis and a central supplier database.

Windmöller & Hölscher

Herbert Fischer

Procurement Manager