Case Study: DHL achieves a globally connected, integrated eProcurement system with JAGGAER

DHL and JAGGAER Deliver a Globally Connected Procurement System for the Future

DHL, part of Deutsche Post DHL Group and a global logistics leader with more than 500,000 employees, faced fragmented procurement IT: many regional, siloed eProcurement tools that prevented transparent, consistent strategic sourcing. To unify procurement across regions and connect the full sourcing lifecycle—from savings management and spend analysis to supplier relationship, sourcing, and contract lifecycle management—DHL selected JAGGAER to deliver a fully integrated, configurable SaaS eProcurement platform.

JAGGAER implemented a global, single-platform sourcing solution, led much of the project management and provided local-region support to ensure rapid adoption. The platform eliminated redundant data fields, simplified documentation, improved transparency and accessibility worldwide, and freed sourcing teams to spend more “deal time” with suppliers—resulting in faster processes, stronger negotiations and positive user uptake. JAGGAER’s configurable approach and partnership model enabled DHL to standardize processes and begin realizing measurable time savings and efficiency gains across its procurement operations.

DHL

Stefan Zeisel

Head of Regional Procurement