Case Study: California Institute of Technology achieves 100% digital invoicing and slashed invoice cycle times with JAGGAER

Caltech Sees the Benefits of Automated Procurement and AP Systems

The California Institute of Technology faced a paper‑heavy, siloed procurement and accounts‑payable environment that limited spend visibility, consumed staff time, and risked disrupting research operations. To modernize purchasing and invoicing, Caltech partnered with JAGGAER, implementing eProcurement to create its TechMart eMarketplace and replace legacy paper workflows.

JAGGAER deployed eProcurement (TechMart), JAGGAER Invoicing and Digital Mailroom—adding punch‑outs, cXML invoicing and a paper‑free mailroom. The changes cut manual invoice input by 45%, reduced average invoice cycle time from 7.43 to 2.56 days, increased touchless invoices from 15% to 30%, delivered 100% digital invoicing and 98% eProcurement adoption, and produced cost reductions, higher contract compliance and the ability to reallocate staff to analytical, fraud‑prevention work—all with seamless, zero‑downtime operation through COVID‑19.

California Institute of Technology

Jose Gonzalez

Biology Shopkeeper