Case Study: University of Utah improves procurement speed and visibility with JAGGAER

How JAGGAER Helped the University of Utah Evolve Toward Digital Excellence

The University of Utah, a public research institution in Salt Lake City, was dealing with outdated procurement systems, manual invoice handling, and siloed purchasing and payment processes. Staff relied on paper, fax machines, and fragmented workflows, which slowed operations, limited visibility, and created compliance risks. To address these issues, the university turned to JAGGAER eProcurement and Contracts+.

With JAGGAER, the university added digital invoice capture (OCR), centralized contract storage, automated clause management, and punchout catalogs to guide spend and improve controls. The results included processing time dropping from days to minutes in some cases, more than 10,000 users purchasing and approving through UShop, improved compliance and legal oversight, and greater user satisfaction through clearer workflows and better data transparency.

University of Utah

Heather Holley

Manager of Operations, Service and Process Improvement