Case Study: Wigan Borough Council saves over £170M with Jadu Digital Platform

Wigan Borough Council saves £170M and cuts Highways enquiry costs by 93% with Jadu

Wigan Borough Council faced challenges in providing digital services due to isolated online forms and case management systems, which created inefficiencies and disjointed experiences for residents. Their user-unfriendly digital services led to frustration and reduced engagement. To centralize access and streamline services, the council partnered with vendor Jadu to implement their low-code Digital Platform Lite, including Jadu MyAccount, Forms, and CRM.

Jadu's platform enabled the rapid creation of new digital services and workflows, integrating council systems and data sources. A key achievement was the integration of the legacy 'Mayrise' asset management system for Highways services. The solution resulted in annual savings of £100,000 for Highways alone, reducing the cost per enquiry from £7.00 to £0.50. Overall, Jadu helped Wigan Council save £170M, with 70% of customer interactions now happening digitally and a 50% reduction in member enquiry bypassing.

Wigan Borough Council