Case Study: Large State Bill Pay Agency recovers $62,589 refund from bill-pay provider with JadeTrack

JadeTrack Helps State Agencies Score $62,589 Refund from Bill Pay Provider

Large State Bill Pay Agency, managing a combined 1,341 utility accounts, faced costly billing errors after switching natural gas suppliers. They turned to JadeTrack’s utility bill management and auditing service to catch inaccurate charges and missing bill data that their bill pay provider had overlooked.

JadeTrack audited incoming bills, flagged missing information on 31 accounts, and identified two errors — sales tax was incorrectly charged to tax‑exempt government accounts and payments were applied against credit memos instead of using them. By coordinating with the agency and the bill pay provider, JadeTrack secured a $62,589 refund for the Large State Bill Pay Agency and prevented continued overpayment while improving the accuracy of their energy cost data.