Case Study: WelbeHealth achieves faster HR ticket resolution with Jade Global’s ServiceNow HRSD

WelbeHealth resolves 50% of HR tickets same day with Jade Global

WelbeHealth, a mission-driven healthcare provider for seniors in California, faced inefficient HR workflows and inconsistent case management. Their manual processes caused delays and a lack of real-time insights, hampering employee experience and operational efficiency. To address this, they partnered with Jade Global for a ServiceNow HR Service Delivery (HRSD) implementation.

Jade Global implemented ServiceNow HRSD to create a centralized service platform, automating workflows and notifications. This solution provided WelbeHealth with real-time data insights and end-to-end case management. As a result, WelbeHealth now resolves 50% of its daily HR tickets on the same day, significantly boosting efficiency and the employee experience.

WelbeHealth