Case Study: WelbeHealth improves IT service delivery with ServiceNow and Jade Global

WelbeHealth cuts incident response times by 25% with Jade Global

WelbeHealth, a healthcare provider for the elderly in California, faced significant challenges in managing its IT operations and expensive medical devices across multiple locations while adhering to strict healthcare compliance standards. To enhance service delivery and support rapid growth, they partnered with vendor Jade Global to implement a ServiceNow ITSM solution.

Jade Global implemented ServiceNow to transform WelbeHealth's IT operations and medical device management. The solution included robust change management and training programs to ensure high adoption. This strategic implementation resulted in a 25% reduction in incident response times and improved data asset accuracy by 80%, all while ensuring compliance with healthcare regulations.

WelbeHealth