Case Study: Universal Audio streamlines sales order credit holds with Jade Global's NetSuite solution

Universal Audio saves 8 to 10 hours a month with Jade Global

Universal Audio, a manufacturer of professional audio recording equipment, faced significant challenges in its sales order management process. The company struggled with consolidating orders for credit holds, lacked line-level control, and had fulfillment oversights in its system. To address these issues, they partnered with Jade Global for a NetSuite implementation.

Jade Global implemented a customized NetSuite solution featuring automated credit hold functionality for entire orders and individual lines. This included automated handling for prepaid customers and credit checks based on parent-child customer relationships. The solution provided Universal Audio with streamlined credit management, a more efficient sales process, and enhanced decision-making capabilities. Most notably, Jade Global's automation saved the Universal Audio team approximately 8 to 10 hours per month on manual credit hold processes.

Universal Audio