Case Study: Uber improves application operations and support with Jade Global

Uber boosts AppOps with Jade Global’s 50-person global team

Jade Global partnered with Uber, a major ride-hailing company, to address challenges in managing its complex global application ecosystem. Uber needed to enhance 24/7 application operations support for its diverse IT landscape, which included high-availability Workday systems, a complex multi-instance Salesforce environment, Atlassian products for engineering, and collaboration tools for tens of thousands of employees globally.

The solution involved Jade Global providing a dedicated managed service with a globally distributed team. This partnership delivered improved service quality and customer satisfaction through a dedicated service model and prompt problem resolution. While specific quantitative metrics for this engagement are not detailed in the provided text, a testimonial from Uber leadership indicated a positive impact and a growing role for Jade Global's application operations team within the company's IT strategy.

Uber