Case Study: Rosendin Electric achieves streamlined IT service management with ServiceNow and Jade Global

Rosendin Electric enables self-service for 8,000+ employees with Jade Global

Rosendin Electric, one of the largest employee-owned electrical contractors in the U.S., faced significant challenges with its outdated IT service management system. The company struggled with limited automation, poor security for sensitive data, no self-service portal for its 7,500 employees, and a lack of mobile capabilities. To modernize its operations, Rosendin partnered with Jade Global for a ServiceNow ITSM implementation.

Jade Global implemented a unified ServiceNow solution that introduced a self-service employee portal with AI-driven capabilities, automated workflows, and improved security. This resulted in faster ticket resolution, a significant reduction in request fulfillment time, and considerable time savings in helpdesk ticket assignment. The solution provided over 8,000 employees with self-service capabilities and automated key processes, leading to higher efficiency and improved employee engagement.

Rosendin Electric