Case Study: Riverbed Technology achieves enhanced Salesforce Lightning user experience with Jade Global

Riverbed Technology, Inc. modernizes Salesforce Lightning for 20 user groups with Jade Global

Riverbed Technology, Inc., an IT company focused on network performance, faced the challenge of migrating from Salesforce Classic to Lightning to avoid future technical debt and loss of support. Their complex system included numerous custom elements like Visualforce pages and iframes that required optimization for the new UI. They partnered with vendor Jade Global to manage this transition and implement a more robust and modern experience for their large number of user groups.

Jade Global executed a detailed conversion process, which included performing a readiness analysis, conducting workshops with business units, and optimizing custom components for Lightning. The solution included implementing a robust Service Console and creating a custom Lightning component for easier access to knowledge articles. The vendor successfully delivered the project within stringent timelines, resulting in an enhanced UI experience that improved efficiency for all business users at Riverbed.

Riverbed Technology, Inc