Case Study: Pure Storage achieves a stabilized ServiceNow environment with Jade Global

Pure Storage stabilizes ServiceNow with Jade Global, delivering 80% of enhancements in 4 months

Pure Storage, a developer of all-flash data storage hardware and software, faced significant challenges with its ServiceNow platform. The company struggled with an inability to articulate existing processes, a lack of documentation, direct code changes in production, and stringent project timelines. These issues created a large backlog of user-reported problems and hindered the IT team's ability to fulfill requests efficiently. Jade Global was engaged to help clear this backlog and stabilize the environment.

Jade Global conducted detailed workshops and an in-depth analysis of the implementation. They adopted best practices, implemented an Agile methodology with monthly sprints, and performed peer code reviews before deployment. As a result, Jade Global fixed all backlog issues and developed 80% of the requested enhancements within just four months. This effort completely stabilized the ServiceNow environment, optimized processes, improved user experience and satisfaction, and enabled agents to fulfill requests much more quickly.

Pure Storage